SMS Messaging Analytics
Within the Messages dropdown you can navigate to the Deliveries tab and view a historical lookback of all the messages that we sent out on your behalf as well as any incoming messages at an aggregate level.
Definitions
| Metric | Definition |
|---|---|
| Sent | This metric counts the amount of SMS messages that we've set to go out to patient |
| Delivered | This metric counts the amount of SMS messages (Sent - Bounced) and successfully reached an end phone number |
| Bounced | This metric counts the amount of SMS messages that we've received an error and was not delivered. This can happen for a variety of reasons (landline, wrong phone number, etc.) If you'd like to get a further breakdown of this number please email [email protected] |
| Created | This is a metric that counts the number of incoming SMS messages received by patients. |
Date Filtering
We enable you to filter the graph and resulting table by dates. You can select from one of the pre-made date ranges below or the custom date range to select your own.
- Last 7 days
- Last 30 Days
- Last 3 months
- Last 12 months
- Custom date range
Direction Filters
In addition to date filters, you can also select a direction filter to see
- Incoming & outgoing (the default)
- Incoming
- Outgoing
Export
If you want to perform a custom analysis using a CSV file, we support you exporting the SMS messages.
To export you'll need to select a default timeframe to view, using the same convenient date filters as above.
The same direction filter also applies to the export so you can export Incoming & outgoing, just Incoming, or just Outgoing SMS messages.
Export History
This export lives within the Exports navigation tab and shows a list of all your previously created exports.
Updated over 1 year ago